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Frequently Asked Questions

 

Yes, your alarm allows for full setting, part setting and night setting. Typically, on a night setting, you are free to move around in some areas of your home such as upstairs whilst the ground floor is alarmed.

Yes, we can offer Pet friendly sensors for a limited number and size of house pets.

Yes, your alarm system will come with a full 12 months parts and labour guarantee. After this time we will write to you explaining the maintenance options available.

A monitored alarm connects to an Alarm Receiving Centre (ARC) which is a remote central station manned 24 hours a day 365 days a year, via your telephone line. For instance if the alarm system detects an intrusion, it immediately sends an intruder signal to the ARC via the phone line or mobile GSM. Within seconds the ARC is able to verify the alarm signal and decide on an appropriate course of action to alert you or one or more of your nominated key holders and if necessary alert the Police via an agreed communication channel.

Alarm Monitoring of your premises requires an active phone line. The risk of vulnerable phone line can be overcome by adopting a dual signalling method such as Redcare or Emizon, which uses the GPRS network if the landline fails.

Your wireless alarm will utilize a dedicated 868 MHz narrow band radio channel which is exclusive for the security industry and as such is unlikely to receive interference from your wireless internet connection. However, we always fit an ASDL filter when the alarm is monitored or has a speech dialler fitted.

Keyholders are people who you trust to enter your property if your alarm is activated. Keyholders are used when we cannot contact you directly.

Yes, we can service and maintain any system, installed by any alarm company.

Alarming UK install wireless and hardwired alarm systems. Once we have conducted a site survey and discussed your requirements, we can then design the best system that suits your needs.

It varies on the size of the property but typically, a three bedroom house will take a day.  

We always try to minimise the disruption or inconvenience caused when we carry out an installation. Whilst the installation is taking place, we will cover the floor area’s with dust sheets and once we have finished we sweep or vacuum up any dirt if necessary.

All our systems are competitively priced. If you obtain a cheaper written quote for an identical system, we will match the price. 

The alarms we install are very user friendly, either a 4 digit pin or a proximity fob will set and unset the system. A simplified user guide is provided and we are here to help, so you can call us if you have any issues.

That was probably true a few years ago, but with new technology the systems are virtually as good as any wired system now, but with their own particular advantages.

No, all our engineers are directly employed and security screened.

PIR detectors fitted within the premises will not detect people outside.

An annual maintenance contract gives you 24hr call out facility 365 days a year with a maximum 4hr response to emergency calls. The system is also serviced regularly in accordance with NSI and British Standards. Contract customers also benefit for discounts on spare parts, additional items and labour rates.

What our customers say...

A brief note to say thank you to Peter who seviced our alarm today. He was very courteous, friendly and helpful - well done!

George Hayes, Beetley

 

Emelyn Walker

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